Terms and Conditions

When you place an order, you’re bound by the terms and conditions as outlined below.

Pricing and Information

Prices displayed are correct at time of entry, and what the law calls an "invitation to treat". You cannot insist that a shop sells you anything at a marked price, whether or not they have made a mistake. Under law, a retailer is entitled to decide the price they want to charge for for goods. Visit http://www.tradingstandards.gov.uk/advice/consumer-advice.cfm for more information from Trading Standards.

If by mistake we have under priced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we despatch the item to you. In those circumstances, we will notify the correct price to you so you can decide whether or not you wish to proceed with the order. If you decide not to order the item, we will give you a full refund on any amount already paid for that item in accordance with our refund policy.

In the same way you don't have to buy goods from anyone, a retailer is under no obligation to sell you anything.

Website Registration

To purchase from our website, you can choose to setup a user account. This is simple to do, allows you to keep track of your purchases, and ensures a positive buying experience.

You will need to enter a valid email address which we can contact you on, and provide a password. We ask you to keep this secure - our team do not have access to see this. If you forget your password, you can reset it.

Delivery

Delivery should be fast, easy and hassle-free. Orders placed after Thursday PM, during the weekend or on a Bank Holiday will be subject to a slight delay as couriers do not operate a standard service during these periods. Once an order is placed, and an item has been dispatched, you will receive a Dispatch email. This will give you your delivery tracking number (where applicable).

Payment and Currency

We accept Visa, MasterCard, Visa Debit, UK Maestro and Switch, and Visa Electron. If you are shopping from a non-UK country, please place your order in the normal way, and your credit card company will convert the order to your currency.

Order Cancellations

An order cancellation can only take place if an item has not been despatched. If an item has been despatched in good faith, this will then be classed as a return. Should you wish to cancel your order, please contact us immediately.

Once a refund has been processed, please allow 3-5 days for funds to show in your relevant account.

Unwanted Items

If you wish to return any unwanted items that have already been dispatched, you must do this within 30 days of receiving the goods. You will be required to pay any return postage costs. The goods must be returned and received in original condition with original packaging, and fit for resale. You have a duty to take reasonable care of returned products and any refund may be withheld or a charge incurred if you fail to take such care and damage the products. Please make sure that your return package is packed and sealed securely. We recommend the use of an insured parcel service. Please retain proof of postage as we cannot issue refunds for items we do not receive. For further information, visit our Returns section.

Discount and Voucher Codes

On occasion, we may offer a discount on your order or certain items using a discount or voucher code. These codes are applicable for online transactions only and cannot be used in conjunction with any other offer. We reserve the right to end or extend these promotions at any time and without notice.

Discount codes are only available to retail customers choosing to purchase one or more items. Voucher codes may not be used against wholesale, bulk-purchasing or any re-sale environment. A fair usage policy may be implied.

Minimum Purchase Discounts
Occasionally we offer larger discounts on orders with a minimum quantity, this is defined by either number of items in the basket, or basket value. For clarity we'll do our best to display the terms of any associated discounts on any promotional email or campaign, however terms and exclusions can be found here.

Privacy

Music King does not disclose buyers' information to third-parties other than when details are required as part of the order fulfilment process or to gather review feedback. In these cases, the third-party will not disclose any of the details to any other third-party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process.

If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Data collected is used to:

a. Take and fulfill customer orders

b. Administer and enhance the site and service

c. Issue a unique identifier (e.g. customer login)

d. Monitor customer account status beyond that required for individual purchases

e. Only disclose information to third-parties for goods delivery purposes

f. Only disclose information to Trust Pilot for the purpose of gathering feedback about your experience and the product/s purchased.